Help Desk duties and responsibilities
The role of a Help Desk is broad, with a job description that covers a range of responsibilities, including:
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company either in person or by phone
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
Help Desk qualifications and requirements
It is desirable but not essential for a Help Desk candidate to hold a Bachelor’s degree, preferably in:
- Computer Science
- Computing
- Engineering
A Help Desk expert should also have the following personal skills and experience:
- Two or more years of experience in solving IT problems and responding to user queries
- Strong understanding of a variety of hardware and software
- The ability to prioritise workload
- Excellent Japanese and English business language skills – both spoken and written
- Strong interpersonal skills to support users across the organisation
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