Help Desk job description guide

Help Desk duties and responsibilities

The role of a Help Desk is broad, with a job description that covers a range of responsibilities, including:

  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Providing technical support across the company either in person or by phone
  • Setting up accounts for new users
  • Repairing and replacing equipment as necessary
  • Testing new technology

Help Desk qualifications and requirements

It is desirable but not essential for a Help Desk candidate to hold a Bachelor’s degree, preferably in:

  • Computer Science
  • Computing
  • Engineering

A Help Desk expert should also have the following personal skills and experience:

  • Two or more years of experience in solving IT problems and responding to user queries
  • Strong understanding of a variety of hardware and software
  • The ability to prioritise workload
  • Excellent Japanese and English business language skills – both spoken and written
  • Strong interpersonal skills to support users across the organisation

Are you looking for a Help Desk role? View our latest Help Desk jobs here.

Tell us your hiring needs

If you are an employer and would like to talk to us about your current recruitment needs,
fill in the form below and one of our talent solutions specialists will contact you.

About your open position

  • - Please Select -
  • - Please Select -
  • - Please Select -

Contact information

RH Hidden Fields