Help Desk job description guide

Help Desk duties and responsibilities

The role of a Help Desk is broad, with a job description that covers a range of responsibilities, including:

  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Providing technical support across the company either in person or by phone
  • Setting up accounts for new users
  • Repairing and replacing equipment as necessary
  • Testing new technology

Help Desk qualifications and requirements

It is desirable but not essential for a Help Desk candidate to hold a Bachelor’s degree, preferably in:

  • Computer Science
  • Computing
  • Engineering

A Help Desk expert should also have the following personal skills and experience:

  • Two or more years of experience in solving IT problems and responding to user queries
  • Strong understanding of a variety of hardware and software
  • The ability to prioritise workload
  • Excellent Japanese and English business language skills – both spoken and written
  • Strong interpersonal skills to support users across the organisation

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