Customer Success Manager


Salary:

¥10M - ¥15M / annum

Location:

Tokyo 23 wards

Date posted:

November 6, 2019

Employment type:

Permanent

Job reference:

06940-0011242269-BT

Specialisation:

IT and technology


Description

Position Overview:

Our client has one of the most cutting edge technologies to enhance the productivity of large sales organisations. With a solution which is selling well with major insurance and banking organisations, they are now expanding rapidly into Japan. The need has come up to hire a Customer Success Manager to support the clients in adopting the technology and ensure RoI impact for the customer. This is a unique opportunity to join a well-funded start up new to Japan, with an already existing customer base and successful use cases. Be the first CSM in Japan and a unique opportunity to play an integral part in growing out a business!

Responsibilities:

  • Develop a trusted advisor relationship with customers, such that all activities are closely aligned with the customer's business case and business strategy
  • Partner with cross functional teams to develop a plan for customers
  • Lead ongoing engagement with key customer stakeholders on new feature releases, insights from data analytics, red flags or user feedback, hypothesis on productivity levers, cross-industry learnings / best practices etc.
  • Liaise with project management, support and product teams to ensure smooth functioning and customer service
  • Stay in contact with customers through the lifecycle
  • Drive Renewal discussions in collaboration with the sales teams

Experience:

  • A minimum of 5 years of relevant work experience in managing enterprise customers in a software, hardware or consulting firm.
  • Experience working with customers in Insurance & Banking sector is preferred
  • Solid organizational, consulting, project management, and time management skills
  • Experience with software or business application is preferred - the ideal would be with a Salesforce Automation or CRM technology (but not mandatory)
  • Passion to be part of a fast growth business
  • Bilingual English/Japanese

Benefits:

  • Be part of a heavily funded company in fast-growth pre-IPO phase
  • Competitive salary (at 80% base/20% bonus)
  • Opportunity for quick career growth, as you enter as the first CSM in Japan
  • Work in a cool office and dynamic environment


Tokyo

Ote Center Bldg, 22F
1-1-3 Otemachi
Chiyoda-ku, Tokyo
100-0004
jp
+813 5219 6633
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