Customer Success Manager


Location:

Tokyo 23 wards

Date posted:

August 8, 2019

Employment type:

Permanent

Job reference:

ME-09BT

Specialisation:

IT and technology


Description

Overview:


The client is looking for a Customer Success Manager (CSM) to act as a trusted adviser to our clients, ensuring they get the most out of our industry-leading solution. We are investing heavily in building out Customer Success Manager to help clients unlock the full potential our solution delivers.
The CSM must have a strong understanding of our Customer's business objectives and the ability to identify and articulate how our solution supports achievement of the Customer's strategic business goals.


Client details:


The Client is a Multinational American/Israeli company and is a a cyber security firm specializing in endpoint detection and response software. The company is based in Boston, Massachusetts.


Qualifications:



  • 6+ years of customer-facing organizations (i.e. Customer Success Manager, Account Exec/Account Manager or Sales Engineer).

  • Ability to work in a fast-paced, results-oriented culture.

  • Excellent interpersonal skills and manage relationships at all levels of the company.

  • Creative thinker with the ability to troubleshoot)) issues quickly and effectively.

  • Excellent written and verbal communication skills.

  • Strong presentation skills.

  • Extremely well-organized and analytical with an ability to work well under pressure.

  • Strong Team player as well as a proactive individual contributor.

  • Ability to grasp Basic / advanced technical concepts and strategy of the company.



Tokyo

Ote Center Bldg, 22F
1-1-3 Otemachi
Chiyoda-ku, Tokyo
100-0004
jp
+813 5219 6633
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