Head of Project Management (Customer Delivery)


Salary:

¥14M - ¥20M / annum

Location:

Tokyo 23 wards

Date posted:

July 23, 2019

Employment type:

Permanent

Job reference:

11060347-BT

Specialisation:

IT and technology


Description

Director: Head of Program Delivery (Digital Transformation)


Client details:


Our client is a leading Digital Consulting firm with over 10000 employees worldwide, providing expertise in areas such as Customer Engagement, E-commerce, CX, Data Analytics etc…helping their customers on their Digital Transformation Journey. With an expanding business and large investment in Japan, the need has arisen to hire a Director-level Head of Program Management & Delivery.


Responsibilities:



  • Lead a team of customer-facing project managers, and offshore resources.

  • Partner with clients across diverse (mainly consumer-driven) industries to support them through a Digital Tranformation

  • Working with different teams including strategy, technology and experience, to successfully lead customer delivery programs

  • Contributing to the development of the Program Management expertise through development of methodologies and best practices, and training/mentoring others

  • Partnership with Business Development and Client Services team in preparing and participating in business pitches to prospective clients

  • Planning, overseeing and driving the development of a portfolio of project deliverables with the highest quality and customer impact


Skills & Experience:



  • 10+ years of Program/Project Management experience in managing large, complex and multi-disciplinary agile delivery teams

  • Comfortable with enterprise large scale digital platform delivery.

  • Familiar with various Sales & Marketing solutions, such as CMS, E-Commerce, Marketing Automation and Omnichannel solutions (preferred)

  • Experience managing financial performance of a program delivery team

  • Bilingual Japanese & English


What's in it for you:



  • Great opportunity to lead digital initiatives with top global brands

  • Partner with cutting edge tech firms, such as Salesforce & Adobe

  • Work in a really cool, agile, dynamic environment



Tokyo

Ote Center Bldg, 22F
1-1-3 Otemachi
Chiyoda-ku, Tokyo
100-0004
jp
+813 5219 6633
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