IT Analyst


Salary:

¥8M - ¥10M / annum

Location:

Tokyo 23 wards

Date posted:

August 5, 2019

Employment type:

Permanent

Job reference:

06940-0011104251-BT

Specialisation:

IT and technology


Description


Drive results and excellence in execution



  • Day-to-day delivery and support of IT helpdesk services

  • Provide 2nd / 3rd level technical support on PC based hardware, operating systems and applications.

  • Ensure the networks and services are operational at all times and escalates to Global IT and vendors if required.

  • Maintain the local server room (infrastructure / communications equipment is operational and up to date for upgrades)

  • Maintain the data backup / restore for IT systems

  • Identify incidents and resolve to prevent recurrence

  • Manage administration of new hires / leavers / movers including equipment roll-out, replacement and data access

  • Lead the training and development needs of users on various technologies and solutions.

  • Support any local business meetings and VIP when required

  • Technical point of local contact for any global projects - Help formulate project plan to implement global and regional directives locally.

  • Responsible for Business Continuity Plan / Disaster Recovery.

  • Manage local vendor to deliver solutions / services which meet the business requirements and agreed SLAs

  • Purchase and implement all IT equipment needs including those requirements related to IT projects

  • Manage the budget and financial management along with the payment to the vendors for IT procurement


Network and Collaboration / Infrastructure




  • Experience in operating and managing service desk at small / medium sized organization

  • Experience with Active Directory (Users and Computers, Security Groups, Group Policy)

  • Experience in managing Windows servers including DHCP, DNS, Windows firewall, WSUS

  • Experience in managing Application services including SAP, SQL

  • Experience with McAfee policy Orchestrator (EPO) and associated Antivirus and security

  • products

  • Good understanding of Windows Licensing

  • Cisco Wireless, LAN switching technologies, WLC, etc. (preferred, but not a must)

  • End User Computing

  • Experience of building PC's within an SCCM environment using Pre-boot Execution Environment (PXE) (preferred, but not a must)

  • Experience of managing core EUC OS and applications in a medium / large organization including Windows 7/10, MS365, SAP, Lotus Notes (preferred, but not a must)


Qualifications & Skills



  • Strong trouble shooting skills


- Network issues including internet access, routing, wireless, carrier management
- Infrastructure issues including AD, Server, Security, Certificates, Availability, Performance
- End user issues including Build, Application Deployment, Patch, Policy, OS & Applications



  • Experience of managing Sales Force.com and "SQL Server" database

  • Good understanding of Business Intelligence system (Cognos).




Tokyo

Ote Center Bldg, 22F
1-1-3 Otemachi
Chiyoda-ku, Tokyo
100-0004
jp
+813 5219 6633
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