Customer Success Mgr / カスタマーサクセスマネージャー @ 日本法人立ち上げSaaSベンダー


Salary:

¥13M - 20M / annum

Location:

Tokyo Metropolis

Date posted:

May 23, 2018

Employment type:

Permanent

Job reference:

67040-0010458593

Specialisation:

IT and technology


Description

The Company

  • Startup IT SaaS vendor is looking for Customer Success Manager.

The Role

  • Empathize with every aspect of the customer experience, putting customers’ needs first.
  • Guide and coach customers with a proactive customer success processes.
  • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
  • Identify common customer challenges to suggest better solutions.
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
  • Adapt existing customer onboarding assets and work with product marketing to refine them over time.

Your Skills

  • Willingness to involve in an establishment of a startup organization
  • Experience of working as Customer Success Manager
  • Business-level of English skill and native-level of Japanese skill

Location

  • Tokyo

Salary

  • OTE 13 – 20 million yen + RSU

--------------------------------------

会社概要

  • シリコンバレースタートアップのソフトウェアベンダーです。
  • 2013リリース後、わずか数年で爆発的なユーザー数を突破した超急成長企業です。現在、日本法人10名在籍。

職務内容

  • 顧客のニーズを第一に顧客経験をあらゆる側面から理解する
  • 積極的なカスタマーサクセスプロセスを以て顧客を導く
  • カスタマーロイヤルティを以て顧客エンゲージメントおよび顧客満足を高いレベルで維持する
  • 顧客の共通課題を特定し、より良いソリューションを提案する
  • 部門間で密に連携し、ビジネスニーズや製品要件を顧客向けの新たなソリューションに変えていく
  • 既存顧客からもたらされる資産を適応させ、製品マーケティングと一緒に時間をかけて磨きをかける

応募資格

  • スタートアップ組織の立ち上げに携わりたい方
  • Customer Success Managerのご経験
  • ビジネスレベルの英語スキル

勤務地

  • 東京

給与

  • OTE 1300 - 2000万円程度 + RSU


Osaka

Osaka Center Bldg. 13F 4-1-3 Kyutaro-machi Chuo-ku, Osaka 541-0056 +816 6244 7990
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