Helpdesk / Desktop specialist

Salary/Rate : ¥4M - ¥5M
Location : Tokyo Metropolis
Post Date :
Employment Type : Temporary
Job Reference : 10044752-RHTT
Job Classification : IT & Technology

Description :

Summary

  • One of the leaders in asset management is looking for a desktop specialist to support its current users in Tokyo.

Position Responsibilities

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Your Profile

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • BSc in Computer Science or relevant field

What’s in for you

  • international environment and good work-life balance
  • One of the best known asset management firms in the world
  • Central Tokyo and very accessible location
By applying to this job you are agreeing to our Terms of Use
Print

Tokyo

Ote Center Bldg, 22F
22F 1-1-3 Otemachi
100-0004 Tokyo
Phone : +813 5219 6633

Similar Jobs