IT Operations Manager


Salary:

¥15M / annum

Location:

Tokyo

Date posted:

June 15, 2018

Employment type:

Permanent

Job reference:

10493921-RHT

Specialisation:

IT and technology


Description

Role: Operations Manager for Global Cloud Business

More about the Role:

  • Able to run a Level 2 & 3 cloud engineering support organization
  • Proven track record of project and program management, as well as organization unit management
  • Take ownership of support issues, engaging other internal / external expertise as required.
  • Effectively resolve escalations and have excellent customer communication skills.
  • Lead the Global Client Cloud Platform operation
  • Ensure staffing/productive hours targets are met
  • Administer finances of the operation

More about the Successful Candidate:

  • Experience managing man IT Services organization
  • Capable to manage more than 50 resources team.
  • Proven experience managing customer, escalations, contracts, rotation, etc.
  • Excellent ability to build a strong team environment.
  • ITIL Foundation certification (v3 or higher).
  • Fluent English plus proficiency in either Japanese / Chinese / Korean languages

Nice to have:

  • Experience working on environments that include support of Cloud Providers (AWS, Global Client, Azure, etc.)
  • Mentoring and team building expertise.
  • Deep understanding of Service Desk documentation design standards.
  • Project manager training.

What’s On Offer

  • High visibility within a global organization, and opportunity to take on expanded responsibility across multiple geographic locations
  • Opportunity to upgrade your professional portfolio with projects for most famous brands and become a specialist recognizable worldwide
  • Competitive compensation depending on experience and skills


Tokyo

Ote Center Bldg, 22F 1-1-3 Otemachi Japan, Tokyo 100-0004 +813 5219 6633
Financial Controller
Tokyo
Permanent
September 22, 2018
Accountant
Tokyo
Permanent
September 22, 2018
Finance Associate Director
Tokyo
Permanent
September 22, 2018
Accountant (Japan)
Tokyo
Permanent
September 22, 2018
RPA Direct Sales / RPA営業
Tokyo
Permanent
September 21, 2018
Internal Financial Control
Tokyo
Permanent
September 21, 2018
Finance Manager - 15M
Tokyo
Permanent
September 21, 2018
Head of Compliance
Tokyo
Permanent
September 21, 2018
AVP – VP, AML Testing
Tokyo
Permanent
September 21, 2018
Site Reliability Engineer
Tokyo
Permanent
September 20, 2018
Senior Backend Engineer
Tokyo
Permanent
September 20, 2018
AP Staff / AP Manager
Tokyo
Permanent
September 19, 2018
System Engineer
Tokyo
Permanent
September 19, 2018
See more jobs >