Service Desk Team Leader

Salary/Rate : ¥5M - ¥7M
Location : Tokyo Metropolis
Post Date :
Employment Type : Temporary
Job Reference : 9363539-RHT
Job Classification : IT & Technology

Description :


  • Lead and manage Desktop and Executive Support.
  • Manage outsourcing vendors that provide Amway Desktop support**.
  • Ensure quality of practice meets contractual requirements, legal obligations and organizational policy and procedure.
  • Ensure service related documentation is accurate and kept up-to-date at all the time.
  • Lead client/End-user related projects.
  • Participate in local/global projects and lead implementation or change for client related application and configuration.
  • Closely work with Global/Regional/Local teams including Global Desktop teams to complete any day-to-day tasks, projects, and troubleshooting. Strong English communication skill is essential in these communication.
  • Performs any and all functions as required to support end-users

**Here are the tasks/services of Desktop Support:

  • Provides desktop/laptop, mobile device and video-conferencing support, including second-level support for off-the-shelf and third-party applications
  • Resolves level 2 and 3 issues for Windows clients, Mac clients, Microsoft Office and any other authorized desktop applications.
  • Provides any support for Executive users
  • Orders and installs new hardware, software and printers per established standards, as well as specialty applications and non-standard hardware (i.e., bar scanners or cash registers) required by specific applications
  • Assists with control and development of the standard desktop image
  • Participates in testing, piloting, distribution and monitoring of automated software roll outs (i.e. anti-virus updates, Microsoft updates, email version upgrades, group policies, etc.) and hardware
  • Interacts with staff or contractors on desktop problems and their resolution.
  • Maintain inventory for PC and peripheral devices.
  • Administers Microsoft System Center Configuration Manager, Mobile Device Management and other Desktop support tools.
  • Creates and maintains manual and documents required for support.
  • Creates and maintain Knowledge DB and FAQs.

Your Profile

  • Requires thorough technical proficiency and working knowledge of standard practices, procedures and protocols
  • Interprets and applies data analysis, procedures and policies
  • Analyzes moderately to highly complex issues and develops solutions consistent with established procedures, practices, and standards
  • Independently resolves complex issues and technical problems
  • Responsible for complex projects
  • Performs tasks and supports projects under limited supervision
  • Direction given in: Projects and Tasks

Required Knowledge, Skills, Abilities and/or Related Experience:

  • Analytical ability
  • Problem solving skills
  • Well-developed troubleshooting skills
  • Thorough working knowledge of PC hardware, software, operating systems, and peripherals, as well as servers, networking protocols and multiple platforms and environments
  • Strong oral and written communications skills
  • Good customer service skills
  • Flexibility and holistic view point

What’s in for you

  • The opportunity to be a part of a small, fast growing Tokyo team
  • Central Tokyo and work-life balance where you can work 2 days off site
  • Very global environment with possibility to move outside of Japan in the near future
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Ote Center Bldg, 22F
22F 1-1-3 Otemachi
100-0004 Tokyo
Phone : +813 5219 6633

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