Windows Server Operations Level 3 Support Specialist


Location:

Tokyo Metropolis

Date posted:

March 20, 2018

Employment type:

Permanent

Job reference:

10356973-BT

Specialisation:

Business transformation


Description

Your primary responsibilities will include but are not limited to:

  • Level 3 operational support and maintenance of the IT infrastructure to ensure operational stability by following and using the tools, policies, processes and procedures available.
  • Handle technical escalations from an L2 vendor managed services support team.
  • Provide a secure environment, managing and mitigating risks.
  • Resolve Incidents impacting hosts or systems.
  • Investigate & Troubleshoot root causes via problem management.
  • Identify areas for automation and scripting wherever possible.
  • Work with engineering groups to deliver value to customers.
  • Testing new and changed components being introduced into the environment.
  • Participating in the engineering and deployment of global products.
  • Must be able to drive both local and global projects from inception to deployment successfully, according to project timelines dictated by management.


Tokyo

Ote Center Bldg, 22F 1-1-3 Otemachi Japan, Tokyo 100-0004 +813 5219 6633
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