Customer Success Manager


Salary:

¥13M - ¥20M / annum

Location:

Tokyo

Date posted:

April 23, 2019

Employment type:

Permanent

Job reference:

67040-0010458593

Specialisation:

IT and technology


Description

The Company

  • Startup IT SaaS vendor is looking for Customer Success Manager.

The Role

  • Empathize with every aspect of the customer experience, putting customers’ needs first.
  • Guide and coach customers with a proactive customer success processes.
  • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
  • Identify common customer challenges to suggest better solutions.
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
  • Adapt existing customer onboarding assets and work with product marketing to refine them over time.

Your Skills

  • Willingness to involve in an establishment of a startup organization
  • Experience of working as Customer Success Manager
  • Business-level of English skill and native-level of Japanese skill

Location

  • Tokyo

Salary

  • OTE 13 – 20 million yen + RSU



Osaka

Osaka Center Bldg. 13F
4-1-3 Kyutaro-machi
Chuo-ku, Osaka
541-0056
jp
+816 6244 7990
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