E-commerce Operations Manager


Salary:

¥5M - ¥8M / annum

Location:

Tokyo

Date posted:

September 26, 2019

Employment type:

Permanent

Job reference:

06940-0011185260-BT

Specialisation:

IT and technology


Description

Your role:


OPERATIONS



  • Manage the full implementation of B2C services in line with brands business targets

  • Coordinate the operations of the 3PL and Delivery Partners in terms of definition of targets, priorities and requirements

  • Manage ad-hoc initiatives and exceptions


MONITORING



  • Maintain and develop KPI and SLA necessary to ensure full control over B2C operations

  • Monitor the 3PL performance indicators and drive their achievement to meet business targets.

  • Monitor the performance of express couriers and share necessary operational requirements


PROJECTS



  • Support of the definition and implementation of projects and initiatives driven both by the HQ and the Region to ensure the constant alignment of the B2C flows with business needs

  • Collect operational requirements and share them with IT dept to support the identification and implementation of IT tools and systems

  • Coordinate communication and actions with Technology department to ensure respect of project milestones


STAKEHOLDERS



  • Organize regular alignment meetings with internal stakeholders to share performance achievements and identify business priorities and requirements to implement


Your profile



  • Experience of B2C logistics development in fashion (preferably luxury)

  • Knowledge of B2C logistics best practice & market trends

  • Strong communication, stakeholder and vendor management skills

  • Fluent English and Japanese a must

  • Capacity to work under pressure and to prioritize multiple tasks and inputs from stakeholders

  • Excellent knowledge of Ms Office (especially Excel)

  • Pro-active approach in finding out innovative solutions

  • Excellent analytical, problem solving and organizational skills

  • Background in operations and transportation would represent a significant plus



Tokyo

Ote Center Bldg, 22F
1-1-3 Otemachi
Chiyoda-ku, Tokyo
100-0004
jp
+813 5219 6633
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