IT Network Solutions Engineer


Salary:

¥7M - ¥10M / annum

Location:

Tokyo

Date posted:

September 20, 2019

Employment type:

Permanent

Job reference:

06940-0011172116-BT

Specialisation:

IT and technology


Description

Position Summary:
The role of Lead Network Solutioning is ownership, management and delivery of network infrastructure
requests throughout their lifecycle. The scope covers all aspects of Voice and Data networking including
traditional Data requests, UCC, IPT, Contact Centers, Telepresence and Wi-Fi and may include
involvement in critical global requests in addition to regionally specific. The role is responsible for
understanding and addressing business requirements, building solutions which comply with company
standards and working with in-house resources, capacity teams, outsourced teams and vendors to
ensure cost-effective and on-time delivery of solutions that meet business partner's requirements. The
role will also be responsible for effective communication with business partners and stakeholders. When
required, the role may become involved with operational support related to the delivered solution.


Major Duties & Responsibilities:


Approximate Percentage of Time - Tasks/Duties/Responsibilities


35%



  • Conduct network solution requirements gathering and develop options and alternatives

  • Provide pre-project consulting to the business and recommend network solutions to solve business problems. Work with IT and business to define requirements for current project needs

  • Develop solutions compliant with company architectural standards and work with Global Engineering team to design non-standard solutions when required


30%



  • Build solutions and implementation plans utilizing the appropriate internal and external resources (Ordering & Quoting team; Change Management team; Implementation Planner Capacity team; vendor resources) and ensuring full involvement of business partners and communication to all stakeholders


25%



  • Ensure flawless execution of implementation plan in conjunction with vendors and resource teams. Coordinate service introduction, hypercare, documentation, operational handover and if necessary, provide support for operational issues


10%



  • Provide regional and global support for request management process; representing region to develop global standards, processes and best practices for Networking; acting as an escalation point for specific projects


Other Duties:



  • Involvement in vendor selection and governance processes

  • Backup and support roles and functions in the Network team to ensure delivery of consistent customer service

  • Key Working Relationships

  • Internal: Business Units, Internal Global Network Services organization; Project Management Organization

  • External: Vendors, capacity teams/contractors; outsourced engineering resources


Required Qualifications:



  • Bachelor's Degree or equivalent experience

  • 5-7 Years Related Experience


Required Knowledge, Skills and Abilities:



  • Good technical knowledge and experience with two or more of the following infrastructure components: SDN, SDWAN, DHCP/DNS, WAN/LAN topologies and services, WLAN, MPLS, IP management tools, network management applications, Internet, IPT, QOS, EIGRP/BGP, unified communications, multimedia/VoIP solutions, SIP, and contact center technology

  • Knowledge and/or Certification on Cisco data networking products and IOS, firewalls, load balancing technology and/or contact center and unified communication solutions

  • Familiar with Cloud Solutions such as Azure, AWS

  • Proven experience in managing outcomes in an IT infrastructure environment

  • Experience translating business requirements into technical network solutions

  • Experience in network and infrastructure planning and development

  • Experience managing technically complex telecommunication deployments and projects

  • Excellent written and oral communication skills

  • Excellent interpersonal skills and ability to communicate effectively

  • Strong customer service focus

  • Willingness to work some unsociable hours - weekends and evenings - to support implementations

  • Reliable, result oriented and analytical person who always takes accountability/responsibility

  • Can work under pressure and manage stressful situations confidently & effectively

  • Essential to have a positive attitude, be business-focused, customer & service minded

  • A team player who is also self-motivated and can investigate and drive issues independently

  • Possess strong communication (bi-lingual in English and Japanese) and interpersonal skills to interact effectively with other services, end-users and management

  • Strong documenting and technical writing skills


Preferred Qualifications:



  • Preferred Minimum Education: Masters / Bachelor's Degree

  • Preferred Area of Study: Computer Science, Telecommunications, Electronics/Electrical

  • Engineering, Information Technology, Computer Engineering

  • Preferred Related Industry Experience: Experience in Health Care/Pharmaceutical sectors would be advantageous


Preferred Knowledge, Skills and Abilities:



  • CCNP certification, CISCO VOIP Training/Certification - Essential

  • PMP, Agile, Scrum Master, Lean certification (good to have / non mandatory)



Tokyo

Ote Center Bldg, 22F
1-1-3 Otemachi
Chiyoda-ku, Tokyo
100-0004
jp
+813 5219 6633
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