IT Operations Manager


Salary:

¥15M / annum

Location:

Tokyo

Date posted:

June 15, 2018

Employment type:

Permanent

Job reference:

10493921-RHT

Specialisation:

IT and technology


Description

Role: Operations Manager for Global Cloud Business

More about the Role:

  • Able to run a Level 2 & 3 cloud engineering support organization
  • Proven track record of project and program management, as well as organization unit management
  • Take ownership of support issues, engaging other internal / external expertise as required.
  • Effectively resolve escalations and have excellent customer communication skills.
  • Lead the Global Client Cloud Platform operation
  • Ensure staffing/productive hours targets are met
  • Administer finances of the operation

More about the Successful Candidate:

  • Experience managing man IT Services organization
  • Capable to manage more than 50 resources team.
  • Proven experience managing customer, escalations, contracts, rotation, etc.
  • Excellent ability to build a strong team environment.
  • ITIL Foundation certification (v3 or higher).
  • Fluent English plus proficiency in either Japanese / Chinese / Korean languages

Nice to have:

  • Experience working on environments that include support of Cloud Providers (AWS, Global Client, Azure, etc.)
  • Mentoring and team building expertise.
  • Deep understanding of Service Desk documentation design standards.
  • Project manager training.

What’s On Offer

  • High visibility within a global organization, and opportunity to take on expanded responsibility across multiple geographic locations
  • Opportunity to upgrade your professional portfolio with projects for most famous brands and become a specialist recognizable worldwide
  • Competitive compensation depending on experience and skills


Tokyo

Ote Center Bldg, 22F
1-1-3 Otemachi
Japan, Tokyo 100-0004
+813 5219 6633
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