Lead Developer Support Engineer


Salary:

¥6M - 10M / annum

Location:

Tokyo

Date Posted:

June 20, 2018

Employment Type:

Permanent

Job Reference:

10500609-RHT

Staffing Area:

IT and technology


Description

Position overview:

Our client provides 24/7 support service for major cloud platform users. Support team is distributed between multiple locations and they are hiring people to extend support in Japanese, Chinese and Korean languages.

Role: Lead Developer Support Engineer

More about the Role:

  • Provide support to customers using Cloud Platform products, solutions and APIs including App Engine, Big Query and Cloud Storage
  • Event Management: monitor network, server and web applications to ensure high availability.
  • Incident Management, Problem Management: open, update and close trouble tickets with detailed information relating to trouble reported.
  • Provide technical assistance and developer support as part of a global 24x7-support organization.
  • Incident Management, Problem Management and Change Management: change requests and incident ticket handling for the remaining Infrastructure Teams.

More about the Successful Candidate:

  • At least 5 year’s experience fully as Developer Engineer or a combination of Networking and Development.
  • Expert in at least one of Java, Python, PHP or Go, including UML, Modeling and Design skills.
  • Ability to read and understand code and able to write code samples to reproduce customer issues.
  • Able to read and understand project and requirement documentation.
  • Able to create high-quality design, technical and project documentation including documentation of his/her code.
  • Fluent English plus proficiency in either Japanese / Chinese / Korean languages.

Nice to have:

  • Ability to supervise and train Jr/Mid/Senior/ specialists. Expected to be able to design, deploy, follow, explain and enhance defined ITIL/ITSM processes in his team as well as linked teams
  • Experience with Platform as a­ Service (PaaS)
  • Familiarity with modern API technologies

What’s On Offer

  • High visibility within a global organization, and opportunity to take on expanded responsibility across multiple geographic locations
  • Opportunity to upgrade your professional portfolio with projects for most famous brands and become a specialist recognizable worldwide
  • Competitive compensation depending on experience and skills


Tokyo

Ote Center Bldg, 22F 1-1-3 Otemachi Japan, Tokyo 100-0004 +813 5219 6633
AP Responsible
Tokyo
Permanent
August 21, 2018
Financial Analyst
Tokyo
Permanent
August 21, 2018
Accounting manager
Tokyo
Permanent
August 20, 2018
APPLICATION DEVELOPER(C# and JAVA)
Tokyo
Temporary
August 20, 2018
Accounts Payable Staff
Tokyo
Project
August 20, 2018
Expense Management Staff
Tokyo
Project
August 20, 2018
Accounts Payable Staff
Tokyo
Project
August 20, 2018
Equity Trade Surveillance
Tokyo
Permanent
August 16, 2018
GL Manager
Tokyo
Permanent
August 16, 2018
General Accountant / アカウンタント
Osaka
Permanent
August 16, 2018
See More Jobs >