Lead Developer Support Engineer


Salary:

¥6M - 10M / annum

Location:

Tokyo

Date posted:

June 20, 2018

Employment type:

Permanent

Job reference:

10500609-RHT

Specialisation:

IT and technology


Description

Position overview:

Our client provides 24/7 support service for major cloud platform users. Support team is distributed between multiple locations and they are hiring people to extend support in Japanese, Chinese and Korean languages.

Role: Lead Developer Support Engineer

More about the Role:

  • Provide support to customers using Cloud Platform products, solutions and APIs including App Engine, Big Query and Cloud Storage
  • Event Management: monitor network, server and web applications to ensure high availability.
  • Incident Management, Problem Management: open, update and close trouble tickets with detailed information relating to trouble reported.
  • Provide technical assistance and developer support as part of a global 24x7-support organization.
  • Incident Management, Problem Management and Change Management: change requests and incident ticket handling for the remaining Infrastructure Teams.

More about the Successful Candidate:

  • At least 5 year’s experience fully as Developer Engineer or a combination of Networking and Development.
  • Expert in at least one of Java, Python, PHP or Go, including UML, Modeling and Design skills.
  • Ability to read and understand code and able to write code samples to reproduce customer issues.
  • Able to read and understand project and requirement documentation.
  • Able to create high-quality design, technical and project documentation including documentation of his/her code.
  • Fluent English plus proficiency in either Japanese / Chinese / Korean languages.

Nice to have:

  • Ability to supervise and train Jr/Mid/Senior/ specialists. Expected to be able to design, deploy, follow, explain and enhance defined ITIL/ITSM processes in his team as well as linked teams
  • Experience with Platform as a­ Service (PaaS)
  • Familiarity with modern API technologies

What’s On Offer

  • High visibility within a global organization, and opportunity to take on expanded responsibility across multiple geographic locations
  • Opportunity to upgrade your professional portfolio with projects for most famous brands and become a specialist recognizable worldwide
  • Competitive compensation depending on experience and skills


Tokyo

Ote Center Bldg, 22F
1-1-3 Otemachi
Japan, Tokyo 100-0004
+813 5219 6633
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