Leader for Customer Experience Strategy

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Salary/Rate : ¥10M - ¥16M
Location : Tokyo
Post Date :
Employment Type : Permanent
Job Reference : 67443-BT
Job Classification : Business Transformation

Description :

Are you seeking for a chance to build a career within a great team, whose sole function is to ensure the best experience to customers through technology and service? Within this role, you will be a manager for customer experience strategy, balancing a strong data analytics skillset with dynamic cross-functional process improvement capabilities. Genuinely a great role within a firm driving innovation in its industry.

Position Responsibilities:

  • Plan and lead projects to improve processes and methodology with internal stakeholders
  • Innovate and improve program efficiencies
  • Develop reports and metrics to drive customer experience improvements
  • Partner with internal stakeholders in order to define and update priorities
  • Optimize operational efficiency while maintaining high quality data
  • Manage, lead and develop analysts reporting to this position
  • Work cross functionally with colleagues to support training, best practices, and shared opportunities

Your Profile:

  • Advanced degree (e.g., MBA) is preferred
  • At least 10 years of experience or master’s degree and 8 years of experience, or an equivalent combination of education and experience is preferred
  • Prior experience in a managerial role, leading direct reports
  • Strong quantitative and qualitative analytical skills, excellent attention to detail, and good business acumen
  • Communication skills: Proficiency in both English and Japanese –, both written and verbal, with experience in facilitation across all levels
  • Prior experience working in an international work environment in areas like management consulting, internet, technology, retail, consumer goods or research firms
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Ote Center Bldg, 22F
1-1-3 Otemachi
100-0004 Tokyo
Phone : +813 5219 6633

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