Sr. Technical Support Engineer

Overview:

A leading client in Robotic Process Automation domain is looking for Senior Technical Support Engineer. This is a high impact role as the successful candidate would be working closely with technical, engineering and sales team to implement and support the product. This role gives you a chance to collaborate with technical, sales and engineering teams to address business objectives.

More about the Role:

• Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.
• Identify and learn old and new software features supported by the organization.
• Hands-on experience working with ticketing tools and SLA governed environment
• Ability to establish proper course of action to ensure efficient completion of work within prescribed time limits
• Hands-on experience working with fixes at the product level, including installing and upgrading software

More about the successful candidate:

• Bachelor’s degree in Information Technology, Computer Science or equivalent
• Proven working experience in Enterprise technical support
• Working knowledge of Windows systems, Visual Studio, C#, IIS troubleshooting
• Basic knowledge of Database, VB/Java scripting, Excel macro
• Basic knowledge about Active Directory, Windows Server 2012 onwards, Cluster
• Business level written and verbal communication skills in Japanese / Korean and English

What’s on offer:

• Excellent opportunity to be part of an established and fast growing company
• Great opportunity to learn about one of the most disruptive technology in the recent times
• Join a group of excellent coworkers who are gradually changing the traditional services business