Sr. Technical Support Engineer


Salary:

¥9M - 12M / annum

Location:

Tokyo

Date posted:

November 7, 2018

Employment type:

Permanent

Job reference:

10716119-BT

Specialisation:

IT and technology


Description

Overview:

A leading client in Robotic Process Automation domain is looking for Senior Technical Support Engineer. This is a high impact role as the successful candidate would be working closely with technical, engineering and sales team to implement and support the product. This role gives you a chance to collaborate with technical, sales and engineering teams to address business objectives.

More about the Role:

  • Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.
  • Identify and learn old and new software features supported by the organization.
  • Hands-on experience working with ticketing tools and SLA governed environment
  • Ability to establish proper course of action to ensure efficient completion of work within prescribed time limits
  • Hands-on experience working with fixes at the product level, including installing and upgrading software

More about the successful candidate:

  • Bachelor’s degree in Information Technology, Computer Science or equivalent
  • Proven working experience in Enterprise technical support
  • Working knowledge of Windows systems, Visual Studio, C#, IIS troubleshooting
  • Basic knowledge of Database, VB/Java scripting, Excel macro
  • Basic knowledge about Active Directory, Windows Server 2012 onwards, Cluster
  • Business level written and verbal communication skills in Japanese / Korean and English

What’s on offer:

  • Excellent opportunity to be part of an established and fast growing company
  • Great opportunity to learn about one of the most disruptive technology in the recent times
  • Join a group of excellent coworkers who are gradually changing the traditional services business


Tokyo

Ote Center Bldg, 22F
1-1-3 Otemachi
Chiyoda-ku, Tokyo
100-0004
+813 5219 6633
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