Sr. Technical Support Engineer


Salary:

¥9M - 12M / annum

Location:

Tokyo

Date posted:

November 7, 2018

Employment type:

Permanent

Job reference:

10716119-BT

Specialisation:

IT and technology


Description

Overview:

A leading client in Robotic Process Automation domain is looking for Senior Technical Support Engineer. This is a high impact role as the successful candidate would be working closely with technical, engineering and sales team to implement and support the product. This role gives you a chance to collaborate with technical, sales and engineering teams to address business objectives.

More about the Role:

  • Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.
  • Identify and learn old and new software features supported by the organization.
  • Hands-on experience working with ticketing tools and SLA governed environment
  • Ability to establish proper course of action to ensure efficient completion of work within prescribed time limits
  • Hands-on experience working with fixes at the product level, including installing and upgrading software

More about the successful candidate:

  • Bachelor’s degree in Information Technology, Computer Science or equivalent
  • Proven working experience in Enterprise technical support
  • Working knowledge of Windows systems, Visual Studio, C#, IIS troubleshooting
  • Basic knowledge of Database, VB/Java scripting, Excel macro
  • Basic knowledge about Active Directory, Windows Server 2012 onwards, Cluster
  • Business level written and verbal communication skills in Japanese / Korean and English

What’s on offer:

  • Excellent opportunity to be part of an established and fast growing company
  • Great opportunity to learn about one of the most disruptive technology in the recent times
  • Join a group of excellent coworkers who are gradually changing the traditional services business


Tokyo

Ote Center Bldg, 22F
1-1-3 Otemachi
Japan, Tokyo
100-0004
+813 5219 6633
Front-end Engineer
Tokyo
Permanent
December 11, 2018
Internal Auditor / 内部監査
Osaka
Permanent
December 11, 2018
業界特化SAP コンサルタント
Tokyo
Permanent
December 11, 2018
テクノロジーコンサルタント
Tokyo
Permanent
December 11, 2018
Delivery Security Project Manager
Tokyo
Temporary
December 11, 2018
IT Security Project Manager
Tokyo
Temporary
December 11, 2018
SAP 導入コンサルタント
Tokyo
Permanent
December 11, 2018
SAP コンサルタント
Tokyo
Permanent
December 11, 2018
SAP エンジニア
Tokyo
Permanent
December 11, 2018
Localisation Marketing Project Manager
Tokyo
Permanent
December 10, 2018
Content Production Manager
Tokyo
Permanent
December 10, 2018
Accounting Specialist
Tokyo
Permanent
December 7, 2018
Front-End Engineer
Tokyo
Permanent
December 6, 2018
See more jobs >