Technical Support Engineers (Specialist – Manager)


Salary:

¥8M - 13M / annum

Location:

Tokyo

Date posted:

September 3, 2018

Employment type:

Permanent

Job reference:

10611066-BT

Specialisation:

IT and technology


Description

Position:

KOREAN-speaking Technical Support Engineers (Specialist – Manager Level)

Overview:

We have a number of top technology firms here in Japan, building out technical support teams for the Korean Market. Our clients range from Cloud providers to RPA and AI companies .

If you speak fluent Korean and come from a technical background in cloud, big data, network/server, applications, and enjoy supporting enterprise customers, contact us for some unique opportunities with top tech firms!

More about the Role:

  • Provide Korean language technical support on a number of different technology products including cloud platforms, RPA, AI and big data solutions
  • Event Management: monitor network, server and web applications to ensure high availability.
  • Incident Management, Problem Management: open, update and close trouble tickets with detailed information relating to trouble reported.
  • Provide technical assistance and developer support as part of a global organization.
  • Work closely with engineers and product managers to improve the product and make our customers successful.

More about the Successful Candidate:

  • Bachelor’s degree in Information Technology, Computer Science or equivalent
  • Proven working experience in Enterprise technical support
  • 3+ years’ at least in a Technical Support, Developer, SysAdmin, DevOps, role managing complex environments
  • Experience working on environments that include support of Cloud Providers (AWS, Google, Azure, etc.), or Windows, Citrix, Virtual Environments
  • Fluent Korean and Japanese or English
  • For Team Manager level (experience in managing people – you will be managing a large team)

What’s On Offer

  • Great opportunity for Korean nationals to live/work in Japan, and leverage their Korean language & technical skills
  • The opportunity to work with cutting edge tech firms
  • Great compensation and career prospects in rapidly growing companies


Tokyo

Ote Center Bldg, 22F
1-1-3 Otemachi
Japan, Tokyo 100-0004
+813 5219 6633
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