Sr. Technical Support Engineer


給与:

¥900万 - ¥1200万 / 年間

勤務地:

東京

投稿日:

3月 12, 2019

雇用タイプ:

正社員

リファレンス(案件番号):

10716119-BT

専門分野:

業務改革


Description
Overview:
A leading client in Robotic Process Automation domain is looking for Senior Technical Support Engineer. This is a high impact role as the successful candidate would be working closely with technical, engineering and sales team to implement and support the product. This role gives you a chance to collaborate with technical, sales and engineering teams to address business objectives.

More about the Role:
Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.
Identify and learn old and new software features supported by the organization.
Hands-on experience working with ticketing tools and SLA governed environment
Ability to establish proper course of action to ensure efficient completion of work within prescribed time limits
Hands-on experience working with fixes at the product level, including installing and upgrading software

More about the successful candidate:
Bachelor’s degree in Information Technology, Computer Science or equivalent
Proven working experience in Enterprise technical support
Working knowledge of Windows systems, Visual Studio, C#, IIS troubleshooting
Basic knowledge of Database, VB/Java scripting, Excel macro
Basic knowledge about Active Directory, Windows Server 2012 onwards, Cluster
Business level written and verbal communication skills in Japanese / Korean and English.

What’s on offer:
Excellent opportunity to be part of an established and fast growing company
Great opportunity to learn about one of the most disruptive technology in the recent times
Join a group of excellent coworkers who are gradually changing the traditional services business


東京

東京都千代田区大手町 1-1-3
大手センタービル 22F
大阪, Tokyo
100-0004
jp
+813 5219 6633
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