IT Quality Analyst


給与:

¥960万 - 1200万 / 年間

勤務地:

東京

投稿日:

2月 19, 2019

雇用タイプ:

派遣社員

リファレンス(案件番号):

SL0011-RHT

専門分野:

テクノロジー


Description
Must to have:
Understand and exhibit the contractual agreements and resolve issues/constrains.
Demonstrated ability to work independently and collaboratively with all levels of staff and management.
Ability to effectively respond to dynamically changing work environment and to positively influence for managing vendor relations.
Reasonable IT financial knowledge.
Knowledge of ITIL.

(Preferred)
Knowledge of COBIT and PMP
Budget, Procurement and Contracts management skill.

Responsibility:
Responsible for reviewing overall IT Service Quality planning, problem management, monitoring action item progress, helping identify risks and providing improvement suggestions.
Communicate with other team stakeholders for sharing the strategy of IT services quality improvement.
Ensure that the team provides high visibility of the action item status and issues. Report those to IT management team regularly.
Create quality metrics and deeply analyzing overall IT Service Quality.
Identify improvement areas for the team and across other teams/functions. Drive quality improvement culture within the team.
Facilitate Monthly/Weekly quality meeting.

Education:
BA in Computer Science, Engineering, Business or relevant majors (Master’s degree preferred)

Other:

Professional Competencies:
Strong collaboration, negotiation, and influencing skills cross-functionally, cross country and region, and throughout multiple organization levels.
Ability to multitask and manage high volumes of activity & demonstrate measurable results.
Demonstrated aptitude towards high standards for quality and performance.
Entrepreneurial spirit, hands-on approach, focused on continuous and incremental improvement.

Language:
Japanese: Business Level
English: Business Level

Licenses/Certificate:
ITIL certificate is preferred


東京

東京都千代田区大手町 1-1-3
大手センタービル 22F
大阪, Tokyo
100-0004
jp
+813 5219 6633
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